Privacy Policy
Last updated: 6/13/2025
Introduction
Relate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Information We Collect
Personal Information
- Email address (for account creation and support)
- Device identifiers for app functionality
- Connection data between paired users
Usage Information
- Status updates (red, yellow, green) shared between partners
- App usage patterns and preferences
- Technical information about your device and app performance
How We Use Your Information
- To provide and maintain the Relate service
- To facilitate communication between connected partners
- To send important service-related notifications
- To provide customer support
- To improve our app and develop new features
- To ensure the security and integrity of our service
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your connected partner (status updates only)
- With service providers who assist in app functionality
- When required by law or to protect our rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted, and we regularly review our security practices.
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time through the app settings or by contacting support.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
Children's Privacy
Relate is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: relate@sendsorta.co.uk
Support: Visit our support page